Information for EU Customers – Customs, VAT & Import Fees

Shipping from Switzerland to the EU

We are based in Switzerland and ship our physical products, such as CDs and merchandise, from Switzerland. Switzerland is not part of the European Union customs territory. This means that orders shipped to EU countries may be subject to import VAT, customs duties and handling fees in the destination country.

These charges are not included in our product prices or shipping costs unless explicitly stated during checkout. They are collected by the local customs authority, postal service or delivery provider in your country.

Important: For most EU orders, any import charges are payable by the recipient upon delivery.

EU customs changes from July 2026

From 1 July 2026, the EU is introducing additional customs charges for low-value shipments below EUR 150 imported from non-EU countries, including Switzerland. According to Swiss Post, a customs charge of EUR 3 may apply per declared item line / HS code. From 1 November 2026, an additional EUR 2 per shipment may apply.

For example, a single CD shipped from Switzerland to an EU country may therefore lead to additional import costs being charged by the delivery provider before or at delivery.

What this means for your order

  • Your order is shipped from Switzerland.
  • EU import VAT, customs charges or handling fees may apply.
  • These charges are usually paid by the recipient upon delivery.
  • The exact amount depends on your country and the local delivery provider.

We always declare our shipments correctly with the required product description, value, country of origin and customs tariff information. However, we cannot control or waive import charges applied by customs authorities or delivery providers in the destination country.